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Service

Service Inquiries

Error message on your system - Please support us quickly troubleshoot errors.

Please give us a brief description.

1. Have any changes been made to the machine?

a. Mechanical changes*
b. Electrical changes*
c. Execution of an update*
d. For press automation systems: Have any changes been made on the press (e.g. updates)?*
2. Do handheld terminal/touch screen work?*
3. Does the error only occur in automatic mode?*
If yes, for all products?*
4. Do you know the step number of the error?*
5. Is the error currently showing?*
6. Are there any error messages?*

Thank you very much for your support. If required, you can upload explanatory photos at the end of the form (up to 2 MB).

Please restart the machine if you have not already done so.
9. Is your PC working, i.e. are the LED at the PC lighting up?*
10. If your PC is working, please connect an external monitor, keyboard and mouse to the PC and restart the system. Do you have a picture now?*

Thank you very much for your support. If required, you can now upload explanatory photos (up to 2 MB).

Please calculate 2 plus 2.
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