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Service Inquiries

You can use this service form to contact the ROBOWORKER service team quickly and easily.

Error message on your system - Please support us quickly troubleshoot errors.

Please give us a brief initial description

Have any changes been made to the machine?

a. Mechanical changes
b. Electrical changes
c. Execution of an update
d. For press automation systems: Have any changes been made on the press (e.g. updates)?
2. Do handheld terminal/touch screen work?
3. Does the error only occur in automatic mode?
If yes, for all products?
4. Do you know the step number of the error?
5. Is the error currently showing?
6. Are there any error messages?

Thank you very much for your support. If required, you can upload explanatory photos at the end of the form (up to 2 MB).

Please perform a restart of the system if you haven't already done so.
9. Is your PC working, i.e. are the LED at the PC lighting up?
10. If your PC is working, please connect an external monitor, keyboard and mouse to the PC and restart the system. Do you have a picture now?

Thank you very much for your support. If, you can now upload explanatory photos (up to 2 MB).

What is the sum of 6 and 8?
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ROBOWORKER Service Team

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Please add 7 and 5.