Sorry, item "offcanvas-col1" does not exist.

Sorry, item "offcanvas-col2" does not exist.

Sorry, item "offcanvas-col3" does not exist.

Sorry, item "offcanvas-col4" does not exist.

EN
+49 751 509 20 0

ROBOWORKER SERVICE

Fast - Reliable - Competent

Customer satisfaction is our top priority. That is why we have put together a comprehensive range of services that takes all needs into account.

Hotline:

  • Competent technical tele-service by engineers and technicians
    - Consulting, fault diagnosis and analysis
    - Direct intervention in the system for troubleshooting
  • Fast, worldwide availability of spare parts and spare parts packages
  • Efficient planning of service assignments for our customers

Our capable team of technicians offers a wide range of services:

  • Installation and commissioning of machines
  • Execution of acceptance tests
  • Machine training at our customers’ or in Weingarten
  • Production support
  • Preventive maintenance

Do you have any questions concerning our service?

Please contact our service team.

Phone: +49 751 50920-27
Mailto: service@roboworker.de

Error message on your system - Please support us quickly troubleshoot errors.

Please give us a brief description.

1. Have any changes been made to the machine?

a. Mechanical changes*
b. Electrical changes*
c. Execution of an update*
d. For press automation systems: Have any changes been made on the press (e.g. updates)?*
2. Do handheld terminal/touch screen work?*
3. Does the error only occur in automatic mode?*
If yes, for all products?*
4. Do you know the step number of the error?*
5. Is the error currently showing?*
6. Are there any error messages?*

Thank you very much for your support. If required, you can upload explanatory photos at the end of the form (up to 2 MB).

Please restart the machine if you have not already done so.
8. Is your PC working, i.e. are the LED at the PC lighting up?*
9. If your PC is working, please connect an external monitor, keyboard and mouse to the PC and restart the system. Do you have a picture now?*

Thank you very much for your support. If required, you can now upload explanatory photos (up to 2 MB).

Please add 8 and 8.

overview of our brochures

Just click on the photo and we will send you the desired brochure.

Our Team of Technicians

at your disposal

Das Team

IN DETAIL

From left to right: Randy Kreis, Matthias Schweizer, Natascha Gessler, Benjamin Krajnc, Thomas Bentele
Back from left to right: Stefan Bergner, Christian Bromund, Alexander Jung, Thomas Haberbosch

Interactive Spare and Wear Part Lists

Quickly to the right part

As a special service to our customers, we have created interactive spare and wear parts lists for our press automation systems.

 

You don't have any data in your company yet?
Then simply contact us at service@roboworker.de and give us about the serial number of your system. We will send you the list immediately.

 

PAG 30 ND
- Axis system
- Double conveyor belt system with
   lifting unit
- Gripper/punch cleaner station
- Sample belt

PAG 30
- Axis system
- Double conveyor belt system with
   lifting unit
- Gripper/punch cleaner station
- Sample belt

PAG 30 ND TECTREND
- Axis system
- Conveyor belt system
- Gripper/punch cleaner station
- Sample belt

RAG 2-M10
- Axis system
- Magazine system
- Gripper/punch cleaner station
- Sample belt

RHA
- Axis system
- Magazine system
- Gripper/punch cleaner station
- Sample belt

Copyright 2019 ROBOWORKER Automation GmbH

Use of cookies

In order to design our website more optimally for you and to be able to continuously improve it, we use cookies.
By continuing to use this website, you are consenting to the use of cookies.
Further information on cookies can be found in our >> Privacy Policy
Yes, I agree.